Careers

Hire Me Tipping Point-1

Launching an active job search means highlighting professional skills I have which add value to prospective employers.

I have delivered original communication skills trainings like the career milestone featured in the short video below.  Here I am speaking with my peers at the Communication Directors Institute at the National Association of REALTORS® Annual Conference.
Topic: The Language of Remarkable Service

See more time with the mike on the Video tab above, or click here:

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#Hireme
Thank you.

Careers

Job Search. Fueled by… (a little humor)

The video below kicks off my exhilarating job hunt adventure with a little humor, courtesy of Eight O’Clock Coffee.  Whether you are a colleague, business professional, hiring manager, employee, head hunter, friend, fan, or student, I am sure you will relate.

Today’s post officially acknowledges the time and effort spent this past year to achieve my Bachelor’s Degree (a B.S. in Business Administration, with a Marketing Concentration).   Just a few more days until my actual diploma arrives and a life-long education dream becomes reality!  Enjoy this video below.


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.
Thank you.

Branding, Real Estate, Remarkable Service, social impressions

Can you pass the “Concierge” test?


“Mouth watering chocolate chip cookies! 
~ My pleasure! “

Cookies!

Recently I was traveling, and I was staying at a familiar business-class hotel. Each afternoon, the hotel baker brought a large, irresistible tray of freshly baked cookies like these to the concierge desk.

When I returned to the lobby at the end of my workday, I walked up and selected a cookie. As I did, I made the comment that I had been looking forward to this special treat all day.  What happened next really surprised me. 

The concierge just glanced up, gave me a cursory nod and a brisk “no problem,” and then his eyes reverted back to his computer screen. 

Whoa!!

All that effort by the company into baking fresh cookies, and the goodwill was gone in an instant. This concierge was unconscious, and THAT was a problem. 

Are you unconscious in your communication with clients? 

I would like to propose an alternate ending to this story.  The concierge glances up, hears my comment, smiles and says, “My pleasure. Enjoy!”

I am on a personal mission to wipe out the phrase ‘no problem’ from the service industry. 

Everyone can try this: Look in the mirror and say “problem.”
Now, look in the mirror and say “pleasure.”
Which one makes you smile?

If there is no problem, don’t bring one up.

Just smile, and be sure to say, “My pleasure!”

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